Havenstride UK Care Staffing

1. Introduction

This Privacy & Cookies Policy explains how Havenstride UK Care Staffing collects, uses, stores and protects personal information when you use our website or interact with our services.

We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains:

• What personal data we collect
• How and why we use that information
• Who we may share it with
• How long we keep it
• Your rights regarding your personal information

By using our website or services, you acknowledge the practices described in this policy.

2. Who We Are

Data Controller

The organisation responsible for processing your personal data is:

Havenstride UK Care Staffing
178 Harrogate Rd, Chapel Allerton
Leeds LS7 4NZ
United Kingdom

Email: info@havenstride.co.uk
Phone: +44 7305 995339
Website: https://www.havenstride.co.uk/

If you have any questions about this policy or how your information is handled, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.

3. Personal Data We Collect

We may collect different types of personal information depending on how you interact with us.

Identity Information

Examples include:

• Name
• Date of birth
• Title
• Identification details

Contact Information

Examples include:

• Address
• Email address
• Telephone number

Employment & Recruitment Information

For candidates and staff we may collect:

• CVs and employment history
• Qualifications and training certificates
• References
• Right-to-work documentation

Financial Information

Where relevant we may collect:

• Bank account details
• Payment information
• Invoicing details

Website & Technical Information

When you use our website we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage statistics

Health and Care Information

Where required for care services, we may process sensitive information relating to:

• Medical conditions
• Care plans
• Risk assessments
• Treatment notes
• Safeguarding information

This information is only processed where legally permitted and necessary to deliver safe care services.

4. How We Collect Your Information

We may obtain personal data through several methods:

Directly from you

When you:

• Apply for a job
• Register with our recruitment team
• Contact us by email, phone or online forms
• Subscribe to updates
• Request services

Automatically through our website

Technical information may be collected through cookies and analytics tools.

From third parties

In some cases we may receive information from:

• Recruitment platforms
• Background check providers
• Training organisations
• Referees
• Regulatory bodies
• Public sources such as Companies House

5. How We Use Personal Data

We use personal information only where permitted by law. Typical reasons include:

Providing recruitment and care services

This includes:

• Matching staff with clients
• Managing care placements
• Processing job applications

Managing our relationship with you

This may include:

• Responding to enquiries
• Sending service updates
• Requesting feedback

Administrative and legal purposes

Such as:

• Managing contracts
• Complying with regulatory obligations
• Preventing fraud

Improving our services

We may analyse website usage or service performance to improve our operations.

Marketing communications

Where permitted, we may send updates about services or opportunities. You may opt out at any time.

6. Sharing Personal Data

We may share personal information where necessary with trusted third parties including:

• Healthcare providers and care clients
• Regulatory authorities
• Payroll and financial service providers
• IT and website service providers
• Professional advisers (legal, accounting, insurance)

All third parties are required to handle personal data securely and only for authorised purposes.

7. International Data Transfers

We normally store and process personal information within the United Kingdom.

If data needs to be transferred outside the UK, appropriate safeguards will be implemented to protect your information.

8. Data Security

We take appropriate steps to protect personal information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Security measures may include:

• Restricted access to data
• Secure IT systems
• Staff confidentiality obligations
• Data protection procedures

9. Data Retention

We only retain personal information for as long as necessary for the purposes it was collected.

This may include keeping records to comply with:

• Employment regulations
• Health and social care regulations
• Tax and accounting requirements

Where possible, data may be anonymised for research or statistical purposes.

10. Your Data Protection Rights

Under UK data protection law, you have several rights including:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain situations you may request deletion of your personal data.

Right to Restrict Processing

You may ask us to limit how we use your data.

Right to Data Portability

You may request a copy of your data in a structured format.

Right to Object

You may object to certain types of data processing such as direct marketing.

Right to Withdraw Consent

Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, contact:

info@havenstride.co.uk

We normally respond within one month.

11. Cookies Policy

Our website uses cookies to improve functionality and user experience.

Cookies are small files stored on your device that allow websites to recognise users and remember preferences.

We may use the following types:

Essential Cookies

Required for the operation of the website.

Performance Cookies

Help us understand how visitors use the website so we can improve it.

Functionality Cookies

Allow the website to remember user preferences.

Analytics Cookies

Help measure website traffic and performance.

Most web browsers allow you to control or disable cookies through settings.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend reviewing their policies separately.

13. Updates to This Policy

We may update this Privacy & Cookies Policy periodically to reflect changes in law or our services.

The latest version will always be available on our website.