Havenstride UK Care Staffing

Policy Statement

Havenstride UK Care Staffing is committed to safeguarding vulnerable adults and ensuring that individuals receiving care are protected from abuse, neglect, or harm.

We follow safeguarding principles expected by the Care Quality Commission.

Definition of Safeguarding

Safeguarding means protecting individuals from:

• Abuse
• Neglect
• Exploitation
• Harm or discrimination

Particularly vulnerable individuals include:

• Elderly persons
• Individuals with disabilities
• People with mental health conditions

Types of Abuse

Staff should be aware of the following forms of abuse:

Physical Abuse

Hitting, pushing, or misuse of medication.

Emotional or Psychological Abuse

Bullying, threats, humiliation, or intimidation.

Financial Abuse

Misuse of money, property, or financial assets.

Sexual Abuse

Any non-consensual sexual activity.

Neglect

Failure to meet essential needs such as food, medication, or hygiene.

Staff Responsibilities

All staff must:

• Treat service users with dignity and respect
• Be alert to signs of abuse
• Report safeguarding concerns immediately
• Follow safeguarding procedures

Failure to report concerns may result in disciplinary action.

Reporting Safeguarding Concerns

If abuse is suspected:

1. Ensure the immediate safety of the individual
2. Report the concern to your supervisor or manager
3. Document the incident accurately
4. Follow safeguarding reporting procedures

Serious incidents may be reported to appropriate authorities.

Confidentiality

Safeguarding information will be handled confidentially and only shared where necessary to protect individuals.

Training

All staff will receive safeguarding training and updates to ensure they understand their responsibilities.

Healthcare Staff Code of Conduct

Havenstride UK Care Staffing

Purpose

This Code of Conduct outlines the professional standards expected from all employees working with Havenstride UK Care Staffing.

Staff must always act in a way that promotes trust, safety, and dignity.

Professional Behaviour

Staff must:

• Treat all individuals with respect and compassion
• Maintain professionalism at all times
• Work cooperatively with colleagues and healthcare professionals

Respect and Dignity

Care workers must respect the dignity, privacy, and independence of individuals receiving care.

Discrimination based on:

• Age
• Gender
• Disability
• Religion
• Ethnicity

will not be tolerated.

Confidentiality

Personal information about service users must remain confidential.

Information should only be shared where required for care or legal reasons.

Health and Safety

Staff must follow all workplace health and safety procedures including:

• Infection control
• Safe moving and handling
• Incident reporting

Professional Boundaries

Care staff must maintain appropriate professional boundaries with service users and their families.

Staff must not:

• Accept inappropriate gifts
• Borrow money
• Form exploitative relationships

Reporting Concerns

Staff must report concerns relating to:

• Safeguarding issues
• Unsafe practices
• Professional misconduct

Compliance

Failure to follow this Code of Conduct may result in disciplinary action.

✅ Now Havenstride has 6 key documents:

1. Privacy & Cookies Policy
2. Website Terms & Conditions
3. GDPR Candidate Consent Form
4. Employment Contract Template
5. Safeguarding Policy
6. Staff Code of Conduct